OTG Nutrition Policies

Welcome to OTG Nutrition. Please review our policies to understand how we protect your information, deliver services, and ensure transparency in everything we do.

1. Privacy Policy

We are committed to safeguarding your personal information. Any data you provide—including name, contact info, health details, or test results—will remain strictly confidential. Your information is used solely to deliver our services and will never be sold or shared with third parties, except when required to process your sample through our ISO 9001:2015 certified facility.

For any questions regarding your privacy, please contact us at admin@otgnutrition.com.

2. Disclaimer

OTG Nutrition provides informational and wellness services only. Our testing methods are non-diagnostic and not intended to replace conventional medical evaluations or allergy testing. All meal, supplement, and workout recommendations are for general health support.

Always consult with your healthcare provider before making any changes to your medical care, diet, or exercise routine.

3. Refund & Return Policy

Due to the personalized nature of our services:

  • Refunds are available within 24 hours of purchase, only if a hair sample has not yet been submitted.

  • Once a sample is received at our facility, no refunds will be issued.

  • If you purchased in error, please email us promptly at admin@otgnutrition.com for assistance.

We strive for excellent service and will work with you to resolve any issues within our guidelines.

4. Sample Submission Policy

To ensure accurate testing, please follow these requirements:

  • Submit 5–6 strands of head or body hair

  • Place hair in a sealed plastic bag (Ziploc or equivalent)

  • Mail to:
    OTG Nutrition
    644 Bultman Dr
    Sumter, SC 29150

📌 Important Notes:

  • Dyed or color-treated hair is acceptable

  • Samples not sealed properly will be rejected to avoid contamination

  • Client is responsible for shipping the sample

5. Turnaround Time

After your sample is received, please allow up to 2–3 weeks for processing and delivery of your personalized report. Results will be emailed to the address provided at checkout.

Subscribers will receive updated testing and recommendations every 4 months.

6. Contact Information

📧 Email: admin@otgnutrition.com
📍 Mailing Address: 644 Bultman Dr, Sumter, SC 29150